Worksell.ng is a Nigerian freelance marketplace connecting skilled professionals with clients seeking quality services across various industries.

Freelancers create profiles showcasing their skills, clients post jobs, and our platform facilitates connections, secure payments, and project management.

While we focus on the Nigerian market, we welcome freelancers and clients from across Africa and beyond.

We offer over 150 categories including programming, design, writing, marketing, consulting, and various professional services.

We verify freelancers, feature client reviews, and provide dispute resolution to maintain service quality.

Yes, we have mobile apps for both iOS and Android devices.

Our primary language is English, but we support services in various Nigerian languages.

We comply with data protection regulations and never share your personal information without consent.

Yes, we cater to individuals, small businesses, and large enterprises.

Freelancers are responsible for keeping their profiles updated, and we encourage regular reviews.

Yes, we provide 24/7 customer support via chat, email, and phone.

We have a dedicated dispute resolution team that mediates between clients and freelancers.

All fees are transparently displayed before you commit to any transaction.

Yes, our platform allows you to schedule and pay for consultations directly.

We verify identities, qualifications, and portfolio items through our verification process.

Click "Sign Up"" and complete the registration form with your details."

No, account registration is completely free.

Yes, you can switch between client and freelancer modes with one account.

Submit required documents through your dashboard for identity verification.

Use the "Forgot Password"" feature to reset it via email."

Yes, you can deactivate or delete your account in settings.

Access your profile through the dashboard and click "Edit Profile."""

Phone verification enhances security and enables important notifications.

Usernames can be changed once every 30 days.

Enable 2FA in your security settings for added protection.

We support bank transfers, debit cards, and various digital wallets.

Adjust your notification settings in the account preferences section.

Yes, you can request a data export from your account settings.

Contact our support team through the help center.

All ongoing projects must be completed or transferred before account deletion.

Showcase your skills, experience, portfolio, and include professional photos.

Personalized messages that address specific client needs with relevant examples.

Free accounts can send 15 proposals monthly; premium accounts have unlimited proposals.

Research market rates and set competitive prices based on your experience.

We charge 10-20% commission depending on your membership level.

Use professional communication and involve our support team if needed.

Yes, you can list multiple skills and services on your profile.

Complete your profile, gather positive reviews, and maintain high response rates.

We use escrow services to ensure you get paid for completed work.

Clearly define project scope upfront and use change orders for additional work.

Yes, we support international clients and payments.

Copyright transfers upon full payment unless otherwise agreed in writing.

Your best work samples with descriptions of your role and results achieved.

Respond professionally and work to resolve any legitimate issues.

Yes, you can create service packages with tiered pricing.

Use our project management tools and maintain clear communication with all clients.

Bank transfers, mobile money, and various digital payment options.

Payments are processed within 3-5 business days after client approval.

Only with client approval and while maintaining quality standards.

Specialize in high-demand skills, build your reputation, and offer exceptional service.

Click "Post a Job"" and complete the project description form."

Clear objectives, budget range, timeline, and required skills.

Review profiles, portfolios, ratings, and proposal quality.

Yes, you can message and schedule interviews with potential hires.

Research market rates and consider project complexity and timeline.

We accept bank transfers, credit/debit cards, and digital wallets.

Funds are held securely until you approve completed work.

Yes, reasonable revisions are included based on your agreement.

Formalize changes through our change order system.

Communicate specific issues and use our dispute resolution if needed.

Yes, you can build a team for different aspects of your project.

Rate your experience after project completion through the platform.

Projects can be canceled according to the terms agreed upon hiring.

Use our secure messaging and non-disclosure agreement templates.

Communicate immediately and contact support if resolution isn't reached.

Yes, we support both one-time and ongoing engagements.

Use our client dashboard to track all your projects and communications.

Premium freelancers are vetted professionals with proven track records.

Yes, you can invite specific freelancers to submit proposals.

Provide clear briefs, maintain regular communication, and review progress milestones.

All transactions are in Nigerian Naira (?).

After project completion and client approval.

We charge a small service fee on transactions.

Refunds are processed through our dispute resolution system.

Bank transfers, card payments, and mobile money solutions.

No, all fees are transparently displayed before payment.

You can save payment methods for future transactions.

?5,000 for most categories.

Recurring projects can be set up with automatic billing.

Freelancers may offer discounts for ongoing work.

Access complete history in your financial dashboard.

We may require identification for large transactions.

Yes, milestone payments can be set up for larger projects.

We use current market rates for currency conversion.

You can download invoices and receipts for all transactions.

Through live chat, email, or our support ticket system.

24/7 support available for urgent issues.

We respond to most queries within 2 hours.

Yes, premium members can schedule dedicated support calls.

Our help center contains video tutorials and guides.

Use the "Report Issue"" feature in your dashboard."

We support all major modern browsers.

Use relevant keywords and complete all profile sections.

We offer API access for approved integrations.

We use bank-level encryption and security protocols.

We monitor uptime closely and post status updates.

Use our feature request system in the community forum.

Standard webcam and microphone with stable internet connection.

We provide secure file transfer with generous storage limits.

Check our blog and notification center for latest updates.

se the search bar at the top of any page. You can filter results by category, location, price range, and seller ratings to narrow down your options.

Click on the seller's profile or gig page and use the “Contact Me” button to discuss your project details directly with them.

Once you’ve found a gig you like, select your preferred package, click “Order Now,” and follow the checkout process to make a secure payment.

Every Worksell.ng user gets an e-Wallet through which they can pay or receive payment for a product/service.

Absolutely. We use secure, encrypted payment gateways to process all transactions. We never store your full card details on our site.

The seller is notified and will begin working on your project. You can track progress and communicate with the seller through the order page.

Packages offer different levels of service, deliverables, and speed. The details of what’s included in each package are listed on the gig page. Always review them carefully before ordering.

Yes! Contact the seller directly to discuss your specific needs. They can create and send you a custom offer with a unique price and timeline.

We encourage buyers and sellers to resolve issues amongst themselves first. If a resolution cannot be reached, you may be eligible for a refund under our Buyer Protection policy if the delivered work does not match the seller's description. Please see our full Terms of Service for details.

After an order is marked as complete, you will have a limited time to leave a public review and private rating for the seller based on your experience.

Simply register for an account, complete your profile, and then click “Create a Gig” to start offering your services.

Be clear and detailed. Describe what you offer, your packages, your unique skills, what you need from the buyer, and your delivery time. High-quality images and videos greatly help.

You can create multiple Gigs to offer different services or target different customer needs.

Once you complete an order and the buyer approves it, the payment is released to your Worksell.ng account balance. You can then withdraw it to your bank account.

Withdrawal processing times depend on your bank but typically take between 1-3 minutes.

Yes, we charge a nominal service fee on each completed transaction. This fee helps us maintain and improve the platform. The exact percentage is detailed in our Terms of Service.

Always communicate professionally and try to resolve the issue amicably first. If you cannot reach an agreement, you can contact our Support team to mediate through our dispute resolution process.

Absolutely! You can boost your service or company on our website. Also we encourage you to share your Gig link on social media, your website, and other channels to drive more business to your page.

Deliver exactly what was promised in the gig description. Use the “Deliver Now” button on the order page to send all final files and mark the order as complete. Clear communication is key.

Provide high-quality work, deliver on time, communicate effectively, and earn positive reviews. This will improve your reputation and visibility in search results.

Click on the “Login” button and then “Forgot Password?” Enter your email address, and we will send you a link to reset your password.

Go to your “Account Settings” where you can edit your personal details, email, and password.

Accounts are typically suspended for violations of our Terms of Service. Please check your email for a message from our Trust & Safety team with details and next steps.

First, try refreshing your browser or clearing your cache. If the problem persists, please check our social media pages for any announcements about site maintenance or outages.

In your Account Settings, look for the “Security” tab. You can enable 2FA there to add an extra layer of protection to your account.

We have a rating and review system that allows buyers to share their experiences. We also proactively monitor platform activity for quality and policy compliance.

Immediately stop communicating with the user and report them to our Support team using the “Report” button on their profile or via our contact form.

For your protection, all communication and financial transactions should stay on Worksell.ng. We cannot protect you or resolve disputes for orders done off-platform.

Upon full payment and completion of the order, the intellectual property rights of the delivered work are typically transferred to the buyer, unless otherwise agreed upon in writing.

Sellers are expected to respect the confidentiality of their buyers. However, for specific legal protection, we recommend a separate Non-Disclosure Agreement (NDA) for sensitive projects.

We focus on the Nigerian market, providing a platform tailored to local needs, with support for local payment methods and a community-driven approach.

You can reach our support team by using the “Contact Us” form on our website. We strive to respond to all inquiries promptly.

We love feedback! Please send us your suggestions through our “Contact Us” page.

Gig extras are add-on services sellers can offer for an additional fee (e.g., faster delivery, additional revisions, or supplementary services).

Clearly define the number of revisions included in your gig package. For additional requests, politely offer to complete them as a paid extra.

Generally yes, unless the buyer has specifically requested and paid for confidentiality. It’s always best practice to ask for permission first.

Respond professionally and publicly. Acknowledge the feedback, apologize for any shortfall, and explain how you will improve. This shows potential buyers you care.

We prohibit illegal, adult, dangerous, or ethically questionable services. Please review our Terms of Service and Community Guidelines for a complete list.

Placing an order is you buying a package. A custom offer is a tailored proposal a seller sends you based on your specific request.

You are entitled to cancel the order for a full refund if the seller does not deliver by the stated deadline, unless an extension is mutually agreed upon.

Yes, you can mutually agree with the seller to extend the delivery time through the order page.

Never share your passwords or grant remote access to your devices. This is a common scam tactic. Report this user to us immediately.

First, refresh the page and check your email for an order confirmation. If it’s still missing, contact our support team with your payment transaction ID.

Inform the seller immediately through the order page and ask them to re-upload the correct files.

You can request to cancel the order from the seller. If they have not yet started work, they will likely agree. If they refuse and haven't started, you can contact support.

You are not obligated to pay more than the agreed-upon price. If the seller is attempting to renegotiate unfairly, please contact support.

Please contact our customer support team from the email linked to your account to request account deletion. Note that this action is irreversible.